INTELLIGENT VIRTUAL ASSISTANTS SPEAK YOUR CUSTOMERS’ LANGUAGE
Over 90% of communication happens nonverbally with tone, emotion, and body language. That’s why emotionally expressive virtual assistants are so effective. Our Intelligent Virtual Assistants (IVA) achieve this triple aim based on years of gaming and emotion research, and meet the Gartner criteria for 6th next generation classification. They interact by text, voice, and animations, through natural language or guided conversations, and always in a socially intelligent manner.
NATURAL LANGUAGE RESPONSE This type of technology allows customers and the virtual assistants to use everyday language to accomplish self-service objectives. Natural language response uses sophisticated statistical modeling to identify key phrases and looks for a match in a list of example phrases that have known meanings. It draws answers from many resources, including real-time customer data, knowledge bases, and various CRM/ERP systems.
GUIDED LANGUAGE RESPONSE In this method, the virtual assistant guides the user through pathways, menu driven options, and calls-to-action using human-like social intelligence, voice, text and/or gestures. This is done with pre-programmed conversational scripts, providing some user flexibility, and can be combined with a natural language interface to create an effective customer experience.
More Options and Features
Our virtual assistants speak all major languages and many dialects thanks to our proprietary, phonetic lip-sync technology that allows for seamless multilingual programming. Guided language response provides unlimited language choices, while natural language audio response is capable of 20 major languages, with unlimited text-based response. See a multilingual example here.
MOBILE AND RESPONSIVE DESIGN
Not only does Google rank responsive and mobile sites higher, but equally important, your consumers expect you to be fully mobile–and often aren’t patient about it. To ensure you keep pace, we provide mobile-friendly options, such as automatic character sizing on responsive sites as well as voice and text only on smaller hand-held devices.
AVATAR OR NO AVATAR?
For those who need the capabilities of the platform but without a visual representation, we can provide a voice and text experience. This solution delivers guided or natural language response, knowledge base integration, and a full range of API choices. Just as you would find in our avatar solutions. This can change depending on whether you are on a desktop/laptop, tablet, or smart phone accordingly, keeping a familiar experience throughout.
Voice recognition technologies increasingly permit users to substitute more natural vocal communications with computers and mobile devices instead of typing on a keyboard. Our leading-edge partner and technology enable your customers to carry on speech to text or a two-way voice conversation. Rest assured, we stay ahead of the pack on incorporating the latest technology to help you stay ahead of your competition.
CLOSED CAPTIONING AND TEXT
We provide closed captioning for 508 and ADA compliance an addition to a text only response interface. And because the user experience is at the core of what we do, customers still gain all the benefits of emotionally expressive virtual assistants, calls-to-action, and API integration.
REAL HUMAN VOICES
Our intelligent virtual assistants are powered by a human voice, just like you see in animated films. Research shows that voice influences credibility and is usually judged by others at a subconscious level. We wouldn’t be able to deliver the same emotional engagement and likeability with today’s artificial voices.
Let us help you prove the value of iDAvatars to your stakeholders. Our pilot program gives you a first-hand experience of our solutions, for a very competitive price, before proceeding with a full deployment. You gain all the advantages of our streamlined and hassle-free integration while seeing measureable traction on your objectives.
- DISCOVERY PROCESS AND OBJECTIVES SETTING We look at your online strategy to help define goals and determine the best way forward. We narrow the focus to an educational or navigational experience that measures activity such as type and frequency of IVA and decision support tool assists, with clearly measurable key performance indicators.
- CREATE AND PRODUCTION PROCESS Once the objectives are set, the project enters the normal project management process that includes activities such as creative messaging, site architecture, integration, and go live. The pilot program runs for 30-60 days, as determined in initial meetings.
- PERFORMANCE ANALYSIS We will share results, interpretation, and how the metrics are meeting your objectives and KPIs. In addition, our services team will work with you to implement changes or recommendations if needed. We believe you’ll be more than pleased with the results and choose to proceed with an expanded implementation. We want to earn you business!
Ready to Pilot?
With over 500 character combinations to choose from, our IVAs are as culturally diverse as your customer base. You select from almost an unlimited combination of clothing, texture, hair, varying ages, body frames, and cultural identities. Check out some of the examples below.