Concierge-Level Service. Without the Concierge Desk.
AI-powered avatars that check in guests, recommend local experiences, arrange transportation, and provide directions, delivering 24/7 personalized assistance that enhances satisfaction and reduces operational costs.
Hospitality Concierge and Wayfinder Service
Guests expect personalized service throughout their stay, but 24/7 concierge-level assistance is cost-prohibitive for most properties. CodeBaby’s conversational AI avatars deliver the warmth guests desire with the scalability venues require—handling check-in, recommendations, and wayfinding while freeing staff for high-value interactions. The result is elevated satisfaction, improved efficiency, reduced costs, and service that drives loyalty and repeat bookings.
Warm Welcome Guest Check in Anywhere
Streamline arrivals with conversational AI avatars that guide guests through check-in efficiently and warmly. CodeBaby avatars greet guests by name, verify reservations, process payments, explain policies, reduce front desk wait times, and staff workload while escalating exceptions to staff when needed.
Benefits
Reduce wait times without additional staffing
Free front desk staff for personalized service to VIP guests
24/7 self-service check-in options for early or late arrivals
Improve guest satisfaction scores with efficient, friendly arrival experiences
Consistently collect guest information and preferences
Support multiple languages to serve international guests
Reduce operational costs while maintaining high-touch guest experiences
Expert Scalable Concierge Services
Deliver personalized local expertise 24/7 with conversational AI concierges deployed on lobby kiosks, in-room tablets, and mobile apps. CodeBaby avatars recommend restaurants and attractions, make reservations, arrange transportation, and provide insider tips through natural conversation—offering expert concierge service without the staffing constraints.
Benefits
Provide consistent concierge-level service without staffing a 24/7 concierge desk
Increase guest engagement with local businesses and attractions
Generate additional revenue through partnerships with restaurants, tours, and services
Capture guest preferences for personalized marketing
Reduce pressure on staff to field repetitive questions
Maintain up-to-date recommendations as local attractions and services change
Differentiate your property with a personalized premium concierge service
Wayfinding & Directions
Help guests navigate complex venues with conversational AI avatars that understand questions and provide clear, personalized directions. CodeBaby wayfinding avatars enable step-by-step guidance with visual aids, account for accessibility needs, suggest optimal routes, and offer walking times to eliminate confusion and frustration.
Benefits
Reduce guest frustration and time searching in large or complex properties
Decrease interruptions to staff from guests asking for directions
Improve accessibility with personalized routes for guests with mobility needs
Ensure conference and event attendees arrive at sessions on time
Deploy at strategic locations for maximum accessibility
Update instantly when property layouts change or temporary closures occur
FAQs
Your Questions Answered.
We’re here to help!
Get in touch with us!
Request a demo with a CB team member
- Personalized demo
- Explore unique functionality and integration
- Discuss implementation options