Beyond Automation: What Makes You Feel Actually Heard (And How AI Can Get There Too)
We’ve all felt the difference between being heard and being handled. Whether it’s a friend distracted by their phone or a chatbot spitting out generic responses, the result is the same: disengagement. Real listening—where someone picks up on what you meant, not just what you said—is rare, and powerful. But here’s the twist: AI doesn’t need to be human to offer that kind of recognition. It just needs to be designed to pay attention in the right ways. In this post, we explore what it really means to feel heard—and how emotionally intelligent AI can get closer to that ideal without being creepy, invasive, or fake.
Curing Online Health Care Provider CX Ailments
Horror stories aren’t limited to just streaming series and macabre writers. Customer experience nightmares can be brutal for a business. But the right CX solutions take the fear out of online support for health care providers.
7 Reasons a Digital Character Brings Value to Your Website
What makes one website more memorable and likeable than another? The websites that make a favorable impression seem to strike a certain balance between visual aesthetics and user functionality, while also making the viewer’s experience engaging. While there are a number of tactics to consider in enhancing your visitors’ experience, one idea to explore is […]