Virtual Assistant

CIVA matches the emotional state of your website visitors by automatically engaging with the socially-sensitive responses leading to a highly-effective customer experience. So, if a visitor has product problems and arrives at your website frustrated, CIVA presents a calm, empathetic, assuring response. When the customer is excited to buy or review a product, CIVA is encouraging, empathetic, and discreet.
See CIVA in Action
An Engaging Customer Experience
  • Bring your knowledge base and FAQ to life
  • Quickly guide customers to problem’s resolution
  • Reduces escalation to phone support
  • Integrates with any web-based knowledge base
  • Integrates with any chat, call-back or IM service
  • Creates new cross-sell, up-sell opportunities
  • Create positive emotional response that earns trust
Optimize Online Self Service
&
Drive Down Support Costs?
CIVA completely emcees the entire service, sales and support experience on your website. Imagine if your best customer service representative was leaning over the shoulder of the website visitor. What would they say? Where would they direct the visitor to click? When would they escalate?

Through the use of world class 3D animated digital characters integrated with the most effective answer system available to date, CIVA offers the emotionally intelligent quality of service traditionally only supplied by a face-to-face interaction, leading to cost and time savings through a reduction in inbound calls. If the FAQ items are not providing an answer, CIVA escalates to the knowledge base. If the knowledge base is not quickly providing the best result, CIVA offers chat, callback or phone number to all. CIVA totally manages the self service experience while providing an escalation path BEFORE your website visitor gets frustrated or abandons your website.