DRIVE CUSTOMERS THROUGH CRITICAL ACTION PATHS FOR MEANINGFUL RESULTS
Whether from a self-service or eCommerce perspective, iDAvatars’ solutions for online retail create an exceptional customer experience, enticing the visitor to stay longer and take action. The virtual concierge and decision support tools politely prompt your visitor through specific paths or guide them throughout their online experience.
From brand differentiation to product eduction, self-service to call deflection, we offer multiple ways for you to improve the customer experience including education, navigation, guidance, and ultimately conversion.
Online Retail Programs
According to the Baymard Institute, a leader in eCommerce research, first-time users rely heavily on the main navigation options and the homepage to determine the type of information they will get on the site. They often infer a narrower product selection than the site actually offers. With iDAvatars’ solutions, your branded virtual assistant and experience streams direct users to important navigation options, promotions, and educates them on goods and services.
No matter how good your search, filtering, and sorting capabilities are, your users may still need additional help. iDAvatars’ solutions optimize the narrowing and selection process with questions and answers, and specifically designed dialog boxes that provide the most appropriate recommendations. Once your visitor makes their selection, we follow them through to checkout to ensure form completion and answer any last minute questions.
Deflect high cost call center transactions by proactively empowering and engaging your visitors to resolve their own issues. You will also be able to analyze customer-activated segments for playback length and frequency, measure click-throughs and navigational behavior with dialog boxes, and with natural language response, see which keywords, phrases, and questions are being asked.
- Up to 18 times more conversions with IVA
- Reduced home page abandonment
- Expanded up-sell and cross-sell opportunities
- Increased average order value
- Enhanced brand differentiation and engagement
- Increased checkout completion
- Reduced call center costs by as much as 30%