Engage and guide your consumers to help them make the right choices
Whether you operate a private or public exchange, the challenges are the same — to provide the right level of education and guidance with the required online retail-like experience. The difficulty faced when assessing the overall value of a health plan isn’t just a hardship on your consumers, it has significant impacts on your operational strategies and underlying costs.
With iDAvatars’ health exchange solutions, we help you design the right consumer experience to meet these business goals. We do this by analyzing your consumer demographics, engagement strategies, and user experience requirements to create an effective customer journey that consists of strategic decision support and/or end-to-end enrollment guidance.
Proven Engagement Methods
INTELLIGENT VIRTUAL ASSISTANTS
IVAs aren’t just a pretty face. They ensure informed plan decisions, move consumers through to complete enrollment, and provide 24/7 support — in any language! Our clients have seen up to 18 times higher enrollment completion with the help of the iDAvatars IVA.
WIZARDS AND PROPS
These tools consist of interactive calculators, embedded help options, and sliders, that provide extra help when needed. iDAvatars’ clients have seen use of these tools with three to six times the frequency on complex pages to assist in the conversion process.
DIALOG BOXES AND FAQs
Dialog boxes house any type of interaction such as click-to-chat, knowledge base searches, and videos. One of our most effective interaction methods is the dynamic FAQ tool that provides navigational assistance and changes in context throughout enrollment.
- Up to 18 times higher conversion rates to eSign
- Reduced operational costs up to 30%
- Improved customer satisfaction and loyalty
- Decreased application errors/processing
- Streamlined enrollment process
- Reduced customer service calls
- Improved plan comparison and selection
- Hassle-free integration into any exchange