Value their time and they will value you
Customers abandon online transactions because they couldn’t find the information they needed in the time they needed it. In fact, customers rightly believe that valuing their time is the most important factor for a good customer experience. With iDAvatars’ solutions for call centers, we help you give your customers an online experience they love at the same time we help drive down your operational costs.
More Options and Features
Empowers your customer by acting as your best agent for the majority of customer service transactions, including deeper product interactions and education.
Integrates with any CRM, knowledge base, or web self-service platform for personalized or general assistance.
Leverages web-based multichannel tools such as click-to-chat, click-to-call, and click-to-email, which decreases calls to your call center.
Assists with questions about your customer’s account, filling out forms or applications, or getting needed technical support.
- Reduced call center costs by up to 30%
- Increased customer satisfaction
- More up-sell and cross-sell opportunities
- Improved application accuracy
- Increased brand loyalty and engagement
- Up to 18 times more conversions with IVA
- Enhanced support for complex topics
- Improved web CX with segment analysis