EMPOWER YOUR CUSTOMERS TO TAKE INFORMED ACTION
Give your audience an effective, relevant online experience in a personalized dashboard that brings information together from any data source. Your Insyte dashboard could include just about anything that’s important for you to explain and your customers to understand such as health plans, financial portfolios, claims, wellness programs, and more. In addition, it provides flexible tools, 3D intelligent virtual assistants, chat and email, and mobile capabilities. By leveraging multiple data sources combined with your choice of interactive elements, you can deliver a superior, differentiated consumer experience.
CHECK OUT THESE SHORT VIDEOS:
- Reduced call center costs by as much as 30%
- Give consumers control of their own experience
- Become a trusted advisor with a human-like experience
- Provide controlled knowledge management and information consistency
- Improved big data understanding with detailed behavioral analysis
- Increased conversions such as enrollments and assessments
- Improved education and literacy to prevent adverse selection and errors
- Increased loyalty and brand differentiation
The Insyte Difference
Unlike other platforms, Insyte integrates a range of services or data–claims, diseases, treatments, locations, etc.–from external or internal sources, into a holistic view. Insyte improves education and decision-making in these specific ways:
It builds customer confidence by providing timely education with virtual assistants and knowledge base integration. It also enhances any database by providing contextual advice or tutorial videos.
It evolves into a lifestyle and behavioral assessment tool when your customers need additional guidance and gives them the ability to create their own what-if scenarios.
It allows your customers to navigate to information sources without leaving the page. This gives you control over what and how they access information from multichannel sources.
Conversion is as flexible as Insyte. Based on your objectives and target audience, we can design the experience to drive better health behaviors, plan selection, increase voluntary benefits enrollment, and more.
The embedded virtual assistants serve as reliable customer service agents working around the clock. Whether it’s enhancing self-service or providing a more meaningful experience, they improve credibility and trust for your most important digital interactions.
INTELLIGENCE ON DEMAND
Interactive 3D intelligent virtual assistants enhance the Insyte experience. Studies show that emotionally expressive avatars are more effective for creating online engagement than static 2D or even human images. iDAvatars’ Intelligent Virtual Assistants augment the FAQ and natural language search, have multilingual capability, and give guidance for more complex interactions.
THE MOBILE DIGITAL EXPERIENCE
Deliver an exceptional customer experience no matter where your customers are. They can access Insyte on the go on iPhones, iPad 3 and 4®, Air and major Android tablets. When using a mobile phone, we automatically convert the experience into a mobile app with audio and text virtual assistant guidance.
Ready to Gain Insyte?