MAXIMIZE ENGAGEMENT WHILE KEEPING IT SIMPLE AND SECURE
iDAvatars does the heavy lifting so you don’t have to. Based on your requirements, we integrate and display the data you need with the right mix of content including videos, dialog boxes, logic, and webpage elements to create an exceptional customer experience. Plus, we host all of this content on fast, scaleable, and secure infrastructure so there’s no need to provision server or bandwidth capacity for your iDAvatars experience streams.
Create rich, educational self-service experiences through keyword and intent-based, natural language search interactions. We access information from knowledge bases, object libraries, or virtually any designated data source.
Personalize the user experience using your secure API to leverage demographics and selections made during the online interaction. To maintain privacy, we use secure tokens and HTTPs encryption to access customer data but at no time is visible to our servers.
EMAIL AND CONTACT FORMS
Connect your customers quickly and efficiently by offering custom built contact, appointment, or similar forms that will transmit to your CRM or scheduling systems.
Offer multiple ways to assist your customers. If you have an online chat service, or are considering one, we can help you encourage the use of live chat help with the aid of the virtual assistant.
Easily expand you self-service capabilities by connecting to Internet-based/SaaS services such as geolocation, select social media, and content platforms.
We help you maintain high service levels by offering callback integration which transmits customer contact information to your CRM or call management system.
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Factors that make it a solid experience
This simplicity reflects our design philosophy: to keep website integration and deployment simple, self-contained, swift and secure, while creating a rich, engaging experience. iDAvatars experiences are interactive, appearing only when needed and assisting and responding based on user behavior.
Since content executes entirely in the website visitor’s browser, it uses the data accessible in the webpage to guide the flow through the map. Even though webpages can contain sensitive information, an iDAvatars experience uses this data without any requirement to send it to any server.
Personally identifiable information is not stored in cookies or local storage. As a result, these cookies travel only between the browser and our customer’s server. The iDAvatars Delivery Manager can’t create cookies that go to any other server, including iDAvatars servers. The iDAvatars Delivery Manager uses secure cookies on HTTPS sites, protecting any private information that might be in place from snooping in transit.
iDAvatars uses Amazon Web Services (AWS) to support many of the architectural components. AWS is routinely used by websites and web applications with huge scaling needs, so iDAvatars can support virtually any website demand and metrics processing volumes. AWS gives you peace of mind and reliability with:
- A secure and highly available content storage system, Simple Storage Service (S3).
- A secure, highly available, and geographically dispersed content distribution network, CloudFront.
- Secure virtual servers that host Suite, part of our proprietary content authoring toolset.
- Capacity to securely process, store and host metrics.