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Providing Interactive Support – Maximizing Online Outcomes (5 of 5)

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As we reach the last post in our series, “Maximizing Online Outcomes,” it’s time to switch gears from using your website to increase revenue to the concept of using your website to save money. It’s not a surprise that the payroll for customer support often accounts for a large portion of a company’s personnel budget. Yet, customer support is not …

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How to bring your brand to life online

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Your website is the online nerve-center where you showcase your products, services, client wins, news and what sets your business apart from the competition. Yet, words and images are hardly as engaging as a conversation, presentation or live person discussing your company. As a small business owner, you understand this fact, and ideally, you’d like to engage each visitor with a one-on-one conversation…if only it was financially and logistically feasible. What’s more, your small business model doesn’t have a limitless budget to upgrade the website constantly or chase every new technology.

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15 Year Old Approach of Websites

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The approach of websites and online customer experience has changed little over the last 15 years. The approach is essentially one of read-and-click, look-and-click, read-and-click, navigating through a hierarchical collection of pages containing all this read-and-click content. Granted, there is “shinier” content on pages, but the basic approach hasn’t changed in the last 15 years. The problem is this approach has some fundamental flaws.

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There Is A Human Behind That Click

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These days, I’ve been spending more time around web metrics andanalytics folks. These people apply technology to capture, measure, and analyze the data of site visitors on a website. The goal is to use all this data and analysis to optimize sites to get the best results. At the most basic level, Google Analytics provides basic analytics on “bounce rates”, time on site, page views, click thru rates, and so on. More advanced products provide not only deep views into more detailed data on click data on sites, but also correlates the data to user segments and personas.

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The Next Generation of CodeBaby Characters

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Meet Koko! CodeBaby’s latest character. This lovable little guy has a unique morphing talent allowing him to transform into a vast array of different character designs. The following video shows the process that CodeBaby’s Art Team went through to bring Koko from concept to CodeBaby, and eventually to our customers.

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Hola! One simple solution to the challenge of a multilingual site

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As of December 31, 2009 there were an estimated 1,802,330,457 Internet users, according to Internet World Stats. Internet usage worldwide has increased 399.3% since 2000, and now more than ever, it‘s crucial for companies to communicate effectively online with non-English speakers. CodeBaby offers a solution that does just that. The top language used online at the end of 2009 was …

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College Bound: A prospective Pikes Peak Community College student describes the application process

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Remember the college application process? Not the most enjoyable experience. Pikes Peak Community College (PPCC) in Colorado Springs is changing that. It has taken an innovative approach by making its online application a simple, interesting process. By using Addy, a CodeBaby Character, to assist applicants and answer their questions, students are engaged throughout the application process. This increased application completion rates, decreased application error rates, and reduced call volume for the PPCC Admissions Staff.

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CodeBaby Chairmen Dr. Ray Muzyka and Dr. Greg Zeschuk visit to Colorado a successful venture

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We were thrilled to have our CodeBaby Chairmen Dr. Ray Muzyka and Dr. Greg Zeschuk, also known as the rockstars of the gaming industry, visit our Colorado Springs Office on April 26 and 27. Their visit was a huge success and included a VIP reception, lectures at local universities, breakfast with the CodeBaby staff and a meet and greet with University of Colorado Denver students. Needless to say, it was a busy couple of days for these legends in the gaming world.

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Customer goes online: Bultema gives unique perspective to locals

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The Pikes Peak Chapter of Public Relations Society of America (PRSA) served up an incredible luncheon on Thursday, April 15. We were honored that CodeBaby CEO Patrick Bultema was asked to present the keynote address, which focused on how the customer experience has gone online. More specifically, he talked about the challenges of making the human connection in a new digital world and incorporated impactful video clips and a live online CodeBaby Conversation into the presentation.

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A Haunt to Remember: CodeBaby and Tekno Bubbles partners together for the 15th Annual Halloween & Attractions Show

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I definitely wasn’t prepared for the types of costumes we would be seeing at the 15th Annual Halloween & Attractions Show: a St. Louis queen who was oozing blood from her curling iron burn, the girl from the Exorcist with a mobile bed, a demon character (who I mistook for my ex-husband), and Nurse Rachet just to name a few. CodeBaby partnered with our customer, Tekno Bubbles, for the 15th Annual Halloween & Attractions Show on March 25-28, 2010 in St. Louis. After battling a spring blizzard, I began the show with a kick off party at the Renaissance Grand Hotel on Wednesday night. Tekno Bubbles had its bubble machines set up blowing its patented non-toxic bubbles that glow a bright gold or blue under a blacklight and they were the hit of the party, which concluded with a costume contest.

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