Post image for Part 1: Biggest Questions of 2015 Insurance Open Enrollment

Part 1: Biggest Questions of 2015 Insurance Open Enrollment

by Marijah Adams Cleek on July 16, 2014

I foresee the questions in the upcoming open enrollment period differing from the ones many had last year. First, let’s talk about deductibles vs. out-of-pocket maximums.

Post image for Patients are Loving their Virtual Physicians and Nurses

Patients are Loving their Virtual Physicians and Nurses

by Marijah Adams Cleek on July 9, 2014

Patients are loving virtual physicians and nurses because they don’t judge, speak multiple languages, and can collect all health data to one location.

Post image for Four Current Trends in the Voluntary Benefits Industry

Four Current Trends in the Voluntary Benefits Industry

by Katherine Wells on June 26, 2014

CodeBaby CEO, Dennis McGuire, spoke at Trustmark’s Voluntary Benefits Industry panel along with 6 other experts in the industry on June 25, 2014 in Denver, CO.

Post image for WebSpeaking on Placing in Top 100 Innovation Award

WebSpeaking on Placing in Top 100 Innovation Award

by Marijah Adams Cleek on June 24, 2014

In April 2014, WebSpeaking was asked to participate in a contest for the Top 100 innovation SME companies, and they came in 69th! Read about their innovation and experience.

Post image for Journey to the Center of the Uncanny Valley

Journey to the Center of the Uncanny Valley

by Marijah Adams Cleek on June 19, 2014

In the world of avatars, interactive virtual assistants, and robots, it’s vital to steer clear of the “uncanny valley.” Non-humans that appear too human-like are creepy, and people don’t like them.

Lower Costs, Increase Loyalty, and Understand Patients with Analytics

June 18, 2014
Thumbnail image for Lower Costs, Increase Loyalty, and Understand Patients with Analytics

Analytics is the mecca of any customer-centered business. When analytics are properly tracked, outcomes improve, costs reduce, and loyalty improves.

Read the full article →

Customers Want Self-Service

June 10, 2014
Thumbnail image for Customers Want Self-Service

Self-service is a convenient way to address customer service issues, and it benefits both the customer and company, making it the perfect solution.

Read the full article →

Patients and Consumers Taking Control with CodeBaby Insyte

June 4, 2014
Thumbnail image for Patients and Consumers Taking Control with CodeBaby Insyte

Insyte will streamline the self-selection process for consumers to dive deeper into insurance plans and can help with choice and selection.

Read the full article →

Health Insurance Enrollment Education is Lacking

May 21, 2014
Thumbnail image for Health Insurance Enrollment Education is Lacking

The biggest problem with health insurance enrollment isn’t the shaky roll out. The biggest problem is that people don’t understand what they’re buying.

Read the full article →

Insights On How Augmented Reality Apps Can Revolutionize The Way We Live

May 13, 2014
Augmented Reality Visual Tour

An ambitious technology known as Augmented Reality (AR) is about to detonate in practically every household.

Read the full article →

6 Reasons Keeping Member Enrollment Up Will be a Challenge

May 1, 2014
Thumbnail image for 6 Reasons Keeping Member Enrollment Up Will be a Challenge

President Obama might be doing an enrollment victory dance, but health insurance executives are trying to figure out how to keep member enrollment up.

Read the full article →

A Little Customer Empathy Goes a Long Way

April 23, 2014
Thumbnail image for A Little Customer Empathy Goes a Long Way

Around 5-7, our brains begin to feel empathy towards others. From this point on, we expect to be met with empathy, including from products and brands.

Read the full article →

Why Conversion Optimization is Important

April 14, 2014
Thumbnail image for Why Conversion Optimization is Important

In the life of a company, conversion optimization is very important. Without converting prospects to paying customers, a company cannot exist.

Read the full article →

The Young Invincibles, or the Young Under Informed?

April 2, 2014
Thumbnail image for The Young Invincibles, or the Young Under Informed?

The 2014 health insurance enrollment period is officially over. And President Barack Obama is celebrating a last minute enrollment surge that officially brought the number of enrollees to 7.1 million, helping meet the initial goals for the Affordable Care Act.

Read the full article →

4 Ways Service Advisors Make Your Website More Awesome

March 24, 2014
Thumbnail image for 4 Ways Service Advisors Make Your Website More Awesome

Virtual service advisors love helping customers. They treat them like they’ve been best friends for years because service advisors never have bad days.

Read the full article →

Mobile Virtual Assistants Increase the ‘Care’ Side of Healthcare

March 12, 2014
Thumbnail image for Mobile Virtual Assistants Increase the ‘Care’ Side of Healthcare

Medical Health Apps have become an integral part of the American healthcare system. And mobile virtual assistants are along for the ride, helping increase the ‘care’ side of healthcare.

Read the full article →

CodeBaby Made Its Impact at HIMSS14!

March 6, 2014
Thumbnail image for CodeBaby Made Its Impact at HIMSS14!

It was our first time attending the annual HIMSS conference, and after this experience, there’s no doubt we’ll be back. From the new connections we made to the range of education sessions to the vast sea of exhibitors, we know we’ve just gotten started. We appreciated the opportunity to share our solutions with people new to CodeBaby, including press and analysts, with whom we could discuss the proven outcomes from deploying our customer engagement solutions.

Read the full article →

Digital Patient Engagement and Telehealth to Improve Patient Care

March 5, 2014
CodeBaby Intelligent Virtual Assistant with an iPad EHR

A great emphasis at HIMSS14 was on the connected patient and the new technologies available to advance patient engagement.

Specifically, health education, health management, and self-service. As components of patient portals, these innovations are playing key roles for establishing Meaningful Use Stage 1, Stage 2, and Stage 3 incentives.

Read the full article →

The Patient Experience Infographic

February 25, 2014
Thumbnail image for The Patient Experience Infographic

Lately there have been a lot of buzzwords and hashtags surrounding patients and their health care needs, like #patientengagement #digitalpatient, and #px (patient experience). This sort of patient attention is wonderful and much needed. But what exactly do patients experience? If we want to engage them, we first must understand what it’s like to walk in their shoes.

Read the full article →

What is the Value of Health IT? A HIMSS14 Carnival Post

February 17, 2014

At its core, the value of health IT is simple: optimize people and practice in order to enhance point-of-care decision-making. In order to do this, both the front-end navigation and the systems integration on the knowledge base need to work seamlessly together, enabling real people to make real decisions in real time. The value of health IT is different depending on who is experiencing it: patient, hospital administrator or the healthcare payer.

Read the full article →

CodeBaby is Going to HIMSS14!

February 17, 2014

Visit CodeBaby at HIMSS14 booth 7966 to hear (and see) how others have increased consumer engagement, form completion, and more with CodeBaby Solutions.

Read the full article →

Is Your Benefits Enrollment Site Saying the Right Thing?

February 11, 2014
MetLife Benefits Page

First impressions are very important. What’s said, how it’s presented, and communication play key roles in benefits enrollment conversions. How are you communicating with website visitors? Three website factors are fundamental to prioritizing and clearly communicating content. Unfortunately, each comes with unique challenges.

Read the full article →

Beautiful Benefits Enrollment to Engage and Convert Your Customers

February 4, 2014

Companies investing in graphics, videos, or interactive/intelligent virtual assistants are considered cutting edge. These multi-media methods create the novel experiential hook website visitors need. When it comes to increasing benefits enrollment conversion, visuals are the gold mine. These methods are required to jump to the top of the online customer experience. Stunning visuals are not longer optional

Read the full article →

Your Website, Me, and Customer Engagement Makes Three

January 28, 2014

A recent (bad) restaurant experience reminded me of the crucial nature of engaging and converting customers through your website. It’s imperative that the enrollee’s experience be absolutely stunning or the customer will shut’er down because the experience desired wasn’t achieved.

Read the full article →

All Enrollees Are Not Created Equal: The benefits enrollment challenge

January 21, 2014

Gaining consumers is a mad competition, a cutthroat one at that. When it comes to healthcare enrollment optimization (or enrollment optimization in any industry), you have to consider what it is that you’re going to do to stand apart from the rest and make the consumers’ jaws hit the floor.

Read the full article →

Increased Patient Engagement and Experience Improves Overall Quality of Care

January 13, 2014
Virtual Health Assistant

The heat is on for providers to improve the patient experience, enhance patient engagement, and improve overall quality care. Download our 3 Ways to Improve the Patient Experience Using Virtual Health Assistants Across the Care Continuum guide to learn more about how to engage patients to become long-lasting customers.

Read the full article →

IHC Awarded CodeBaby with a 2013 Innovator Award!

December 9, 2013
Thumbnail image for IHC Awarded CodeBaby with a 2013 Innovator Award!

It’s always a great feeling to be recognized for performing outstanding work. It’s more than just a pat on the back or a token of some sort; it’s a sense of satisfaction unparalleled to anything else. Thank you, IHC and everyone involved in helping CodeBaby receive an Innovator Award. We’re lucky to have you guys on our side as we continue looking for new ways to revolutionize the healthcare industry.

Read the full article →

Improve Consumer Engagement On Health Insurance Exchange

December 4, 2013

With the ACA changes underway, it’s more important than ever to implement the right healthcare consumer experience. Download our 10 Best Practices for Improving Consumer Choice and Engagement on Health Insurance Exchanges guide to learn 10 valuable ways attract, engage, and retain today’s healthcare consumer.

Read the full article →

Virtual Health Assistants Fill Demand for Patients Wanting Online Interactivity

November 26, 2013

42% of Americans would be more prone to stick to their treatment plans if support and instruction were offered by their healthcare provider between visits. But 55% of doctors say they don’t communicate with their patients between visits. CodeBaby Intelligent Virtual Assistants (CIVAs) can help bridge the gap.

Read the full article →

Where We’re Going, We Don’t Need Roads: Science Fiction in Reality

November 20, 2013

For generations, humans have used science fiction to speculate what artificial intelligence would be like. Well, fellow children of futuristic-sci-fi promises, the day is finally upon us. But instead of physical avatars that navigate our daily lives and the future of our species, science fiction has come in the form of a small, adorable avatar docked in the corner of a computer screen, helping individuals voyage through the treacherous world of the Interwebs and the vast galaxy of the websites.

Read the full article →

Part 3: e-Learning on a Boat with a Goat or a House with a Mouse

November 12, 2013
Thumbnail image for Part 3: e-Learning on a Boat with a Goat or a House with a Mouse

Currently, over 4.6 million college students have enrolled in at least one course online. And by 2019, that number is predicted to jump up to half of all college courses. CodeBaby studio is chocked full of impressive features to engage learners and keep them interested.

Read the full article →

The Evolution of Intelligent Virtual Assistants

November 1, 2013

The economy of the 21st century is a big, honking question mark most of the time; companies can’t afford to lose business at any point, and virtual assistants help seal the deal while telephone operators are dreaming. Get onboard with CodeBaby as we continue to evolve, always looking for the next step in improving online customer interactions and web-solutions, a must according to Gartner.

Read the full article →

Part 2: Present a Crowd Pleasing e-Learning Cast Anywhere You Go

October 21, 2013
Thumbnail image for Part 2: Present a Crowd Pleasing e-Learning Cast Anywhere You Go

In the corporate world, employee training is a must. Workers need to be kept up-to-date in order to continue excelling. With CodeBaby Studio, employees can receive training from an interactive e-Learning character, also referred to as eLearning avatar, for considerably less than the average $1,400 per person it costs now.

Read the full article →

Happy Customers Fuel Thriving Companies

October 10, 2013

Spending a ridiculous amount of time on a website looking for information is something that happens to almost everyone. But it doesn’t have to happen to your customers.

Read the full article →

Part 1: Captivate, Titillate, and Resonate with e-Learning

October 2, 2013
Thumbnail image for Part 1: Captivate, Titillate, and Resonate with e-Learning

Back in the day when dinosaurs roamed the earth and phones were connected to walls by cords, people amassed abundant amounts of joy from being lectured at over subjects they did not understand.

Read the full article →

3 Ways to Enhance Customer Loyalty Using an Intelligent Virtual Assistant

September 23, 2013

Customer loyalty and retention is imperative to the ongoing survival of a business or organization.

Read the full article →

Guide: 4 eLearning Design Strategies when Using Animated Digital Characters

September 13, 2013

Learning interactions are essentially social, but eLearning courses are frequently lacking social intelligence and emotional impact.

Read the full article →

Intelligent Virtual Assistants Go to College: Student Web Self-Service

September 2, 2013

Anthony, PCC’s intelligent virtual assistant gives students a detailed run down on FAFSA availability, the definition of a dependent vs. independent student, verification and timing for receipt of funds and so much more.

Read the full article →

What is a Health Plan Navigator?

August 20, 2013

The Affordable Care Act and the epic healthcare reform changes are not yet entirely understood and continue to experience ongoing changes to the provisions–even with open enrollment right around the corner starting October 1st!

Read the full article →

Virtual Assistance with Online Benefits Enrollment

August 13, 2013

As just about any Human Resources Manager can tell you, employees become easily confused when it comes to learning about and choosing appropriate benefits for themselves and their families.

Read the full article →

CodeBaby Intelligent Virtual Assistants – Part of a Fast Growing Industry

August 7, 2013

According to “Researchmoz,” the market for Intelligent Virtual Assistants set to grow at a compound annual growth rate of 39.2 percent by 2016.

Read the full article →

9 Benefits of Implementing a Virtual Health Assistant into Your mHealth Strategy

July 23, 2013

According to recent HIMSS Analytics “Mobile devices can provide enhanced access to patient information, putting information into the hands of clinicians anytime, anywhere.” If your organization doesn’t have a mobile strategy in place, you are behind. Mobility and mobile capabilities are no longer a luxury but a necessity for patients. With busy lifestyles and increasing smartphone ownership, patients want access to their personal information, any time, anywhere.

Read the full article →

Discover your Enrollment Options with an Intelligent Virtual Assistant

July 12, 2013

Medical information is rarely preemptive and searching for health insurance information can be stressful and frustrating. So why not simplify the online benefits enrollment experience with an intelligent virtual assistant.

Read the full article →

Infographic: Health Insurance and Benefits Enrollment

April 10, 2013
Thumbnail image for Infographic: Health Insurance and Benefits Enrollment

This infographic overviews some facts and stats about online insurance and benefits enrollment and how to overcome these challenges.

Read the full article →

Join Us For Our Upcoming Webinar: Motivating Learners With Custom Digital Characters

April 10, 2013
Thumbnail image for Join Us For Our Upcoming Webinar: Motivating Learners With Custom Digital Characters

Join us for a webinar to explore the research on the ways digital characters engage your learners. Plus, enjoy an exclusive look at select Fortune 500 companies’ character simulations and custom modifications.

Read the full article →

Enhancing the Patient Experience With Intelligent Virtual Assistants

April 9, 2013

With the increased focus on health care reform, high expectations exist to improve the patient experience, in order to meet ACA standards and reduce healthcare costs. Standards are rising and the patient experience as a whole is under the microscope.

Read the full article →

Guide: 4 Ways Virtual Assistants Improve the Customer Experience

February 20, 2013
Thumbnail image for Guide: 4 Ways Virtual Assistants Improve the Customer Experience

This guide provides an overview of four main capabilities and benefits of using the IVA to engage, optimize, and right-channel. Click the image to read.

Read the full article →

Guide: VAs Innovate Patient Engagement & Disease Management

January 22, 2013

This guide reviews some market drivers which are spurring innovation in patient engagement and wellness participation. In addition, it overviews the main capabilities of the leading virtual assistant solution, CIVA Health Advisor.

Read the full article →

Guide: 4 eLearning Design Strategies when Using Digital Characters

November 18, 2012
Thumbnail image for Guide: 4 eLearning Design Strategies when Using Digital Characters

Learning interactions are essentially social, but eLearning courses are frequently lacking social intelligence and emotional impact. In one study, The Benefits of Interactive Online Characters (2004), Byron Reeves concluded that simulating a social exchange and enhancing the environment with an interactive character leads to an increase in memory and trust of information. Additionally, he found that the degree of character interactivity leads to heightened realism improving the value of the learning and interaction.

Read the full article →

PPACA & HIX Confusion: Benefits Education & Wellness Programs Can Help

November 18, 2012

A focus on the Patient Protection and Affordable Care Act (PPACA) has caused disruption, and in some cases panic. Although President Obama has been re-elected and some of the uncertainty has been removed, questions remain. Public or private health exchange? Should I change my current plans? Will prices increase? Will my benefits change? Are deductibles increasing? The questions go on and on.

Read the full article →

Virtual Assistants Empower Online Customers

October 25, 2012
Thumbnail image for Virtual Assistants Empower Online Customers

Self-service can be like herding cats. On the one hand, some people dislike the lack of any online self-service tools when making a payment or modifying account settings, while others distrust do- ing business with a machine. Intelligent Virtual Assistants (IVAs) bridge the chasm between these two types of customers by driving faster actions for the heavy self-service users and by becoming the branded company representative that creates an engaging and enjoyable online experience for others.

Read the full article →

CodeBaby Virtual Assistant Optimizes Web Self-Service Experience

October 16, 2012

ImpactMyCredit’s website has a simple layout allowing you to create a personalized dashboard with the helpful guidance of a CodeBaby Intelligent Virtual Assistant (CIVA) named Meredith. Meredith directs customers through the set up process while answering any questions, thereby increasing visitor enrollment and improving the online experience.

Read the full article →

Avatars & Cyber Concierges Walk Workers Through Benefits

October 15, 2012
Thumbnail image for Avatars & Cyber Concierges Walk Workers Through Benefits

From increasing involvement and understanding of benefits during the open enrollment process to guiding a plan participant through a wellness program, interactive technology is becoming an ever more important and prominent part of the employee benefits communication package. CodeBaby Suite program provides a mix of solutions that allow for a flexible experience within each area of a company’s website or benefit portal.

Read the full article →

PPACA, Exchanges, and Benefits Enrollment Challenges

September 11, 2012

Intelligent virtual assistants provide an online, emotional connection that can complement or replace the benefits enrollment meeting / process. The employee may choose which parts to review or be directed to listen to each segment as the employer sees fit, and at any time, seek live help through email, phone, or live chat integration.

Read the full article →

[INFOGRAPHIC] The History of the Lottery

August 20, 2012

This infographic illustrates the History of Lotteries and how they’ve influenced society today.

Read the full article →

CodeBaby Virtual Assistant Engages Online Lottery Players

August 14, 2012
Thumbnail image for CodeBaby Virtual Assistant Engages Online Lottery Players

The entrepreneurial LottoGopher.com is augmenting how Californians’ play and experience their winning dreams. The company’s website is equipped with CIVA, a conversational assistant that explains the benefits of online membership, to increase retention rates and prevent abandonment.

Read the full article →

Codebaby Virtual Assistant Creates 20% Conversion Increase

July 25, 2012
Thumbnail image for Codebaby Virtual Assistant Creates 20% Conversion Increase

Netherlands based Doosopmaat.nl creates custom sized boxes for a reasonable price. And you might think, why would one need an intelligent virtual assistant to order boxes, seems simple enough, right? Not quite.

Read the full article →

Immersive eLearning Environments: Why They Work

July 10, 2012
Thumbnail image for Immersive eLearning Environments: Why They Work

eLearning courses provide opportunity to create simulated learning environments, where learners can experiment safely and demonstrate skills. Immersive eLearning environments emotionally engage learners by adding verbal and nonverbal social cues to text.

Read the full article →

Paid Actors vs. Animated Characters: Which is Better for eLearning Courses?

July 9, 2012
Thumbnail image for Paid Actors vs. Animated Characters: Which is Better for eLearning Courses?

Budgets are tight so companies must find ways to trim expenses. My goal is for businesses to build training courses that operate within their means while still reaching company goals. My research finds the use of animated characters can help businesses achieve their learning objectives while cutting costs.

Read the full article →

Optimizing the Online Travel Booking Experience

May 21, 2012
Thumbnail image for Optimizing the Online Travel Booking Experience

“Emily” is a 3D, virtual agent custom made by Colorado Springs software company, CodeBaby, a leader in optimizing online engagement. The CodeBaby Emily is also a Coloradan —awesome, just saying. She’s an athletic brunette in her late-20’s, wears square-framed glasses and is dressed like a River Runners’ rafting guide, their logo even on her shirt; everything —she’s official!

Read the full article →

Virtual Assistants Aren’t Just for Corporate Call Centers

March 19, 2012
Thumbnail image for Virtual Assistants Aren’t Just for Corporate Call Centers

In order to keep delivering excellent service and managing costs, call centers have started pushing frequent transactions to web self-service — one of the lowest cost channels in the contact center environment.
In addition to providing more self-service options, a few innovative organizations, have started “employing” virtual assistants.

Read the full article →

An Engaging Online Experience is Critical to Universities

August 16, 2011
Thumbnail image for An Engaging Online Experience is Critical to Universities

One message we consistently emphasize at CodeBaby is the importance of creating a unique and memorable website experience for your visitors. Strategies to accomplish this goal include clean website design, compelling content, targeted landing pages, mixed media and interactive technology.

Read the full article →

6 Reasons Websites Fail

August 11, 2011
Thumbnail image for 6 Reasons Websites Fail

Much like marketing or sales campaigns fail to drive the desired results, sometimes websites can fail too. The reasons why a website or specific web pages don’t succeed can be complicated, ranging from design flaws to poorly conceived navigation or an utter lack of search engine optimization maintenance.

Read the full article →

7 Reasons a Digital Character Brings Value to Your Website

August 4, 2011
Thumbnail image for 7 Reasons a Digital Character Brings Value to Your Website

While there are a number of tactics to consider in enhancing your visitors’ experience, one idea to explore is the use of an interactive, digital character. We are not talking about something like Clippy, but a highly realistic character that “lives” on your website and is customized via appearance, voice and interactions so that your visitor gets the most out of their visit.

Read the full article →

5 Ways to Increase Engagement…and Conversions

June 30, 2011
Thumbnail image for 5 Ways to Increase Engagement…and Conversions

Online viewers have literally millions of websites to choose from. If and when your website doesn’t hold their interest they will probably leave your website, in search of finding something better.

Read the full article →

The Key to Success with Online Customers: Grab Attention

May 13, 2011
Thumbnail image for The Key to Success with Online Customers: Grab Attention

No surprise the first key to success with online customers is gaining their attention. After all, unless you capture the attention of a site visitor, you don’t stand a chance of getting any of the subsequent clicks and outcomes you want. What’s more, if you don’t grab the attention of your online customers, they are almost surely headed off to another website … and it’s probably one or your competitors to make matters worse.

Read the full article →

5 Keys to Success with Online Customers

May 6, 2011
Thumbnail image for 5 Keys to Success with Online Customers

We know emotion is what actually drives decisions. In fact, our brain essentially used emotion as a “short hand” mechanism to preload decisions. And it’s emotion that triggers these motivations and pre-loaded decisions. As a result, if you want to be successful moving your online customers to decisions, you must understand and engage emotion.

Read the full article →

5 Ways to Bring Your Brand to Life Online

May 5, 2011
Thumbnail image for 5 Ways to Bring Your Brand to Life Online

Your website is the online nerve-center where you showcase your products, services, client wins, news and what sets your business apart from the competition. Yet, words and images are hardly as engaging as a conversation, presentation or live person discussing your company.

Read the full article →

3 Tips for Creating Engagement on Your Website

May 3, 2011
Thumbnail image for 3 Tips for Creating Engagement on Your Website

How frustrating is it when you go to a website, only to find it cluttered with a bunch of distracting design elements and confusing navigation? Even worse, within the first 10 seconds of visiting the site, you notice your pop-up blocker is having a field day, blocking multiple ads.

Read the full article →

Creating an Emotionally Engaging Online Experience

April 28, 2011
Thumbnail image for Creating an Emotionally Engaging Online Experience

While you likely receive many directives as a sales or marketing professional, one goal outweighs all others – drive qualified leads that convert to sales. Since websites are typically a primary source of lead generation, it is absolutely necessary to thoroughly review your sites lead generating abilities.

Read the full article →

Your Competitive Advantage Is Your Customer Buying Experience

April 26, 2011

How you optimize the customer buying experience on your website will ultimately lead to your success and differentiate you in your prospects’ minds. Guest post by Andrew Hunt, CEO, Inbound Sales Network.

Read the full article →

Conversions, Not Just Eyeballs

April 20, 2011
Thumbnail image for Conversions, Not Just Eyeballs

Last week I was talking to a prospect (who I am happy to say is now a CodeBaby customer) about the art and science of website conversions. Their company is a niche B2C eCommerce website that has almost 50,000 unique visitors each month.

Read the full article →

CodeBaby Interviews CEO of Online Marketing Connect

April 19, 2011
Thumbnail image for CodeBaby Interviews CEO of Online Marketing Connect

CodeBaby Interviews Aaron Kahlow, CEO of Online Marketing Connect

Read the full article →

Announcing 300th eLearning Customer: Unisys

March 23, 2011
Thumbnail image for Announcing 300th eLearning Customer: Unisys

CodeBaby is pleased to announce its 300th CodeBaby Studio 4.1 customer: Unisys.

Read the full article →

Beyond the Click: Online Experience Streams

March 10, 2011
Thumbnail image for Beyond the Click: Online Experience Streams

The organizing principle of each micro-site is a focus on human experience streams. To start, identify the personas and characteristics of a particular group.

Read the full article →

The CodeBaby Company Culture

March 9, 2011
Thumbnail image for The CodeBaby Company Culture

At CodeBaby we work hard and we play hard. That is our culture in a nutshell. Be it the company breakfast club, soothing scooter rides across the office or late nights designing strategy for the next cool CodeBaby Character—we believe creativity is sparked by having fun while working hard and not punching a clock. Seriously, is it possible to manage creativity when folks are tied to a 9-5 mandate? That said, our corporate lifestyle is getting some buzz from local media!! Below is a recent Colorado Springs Business Journal cover story highlighting our work/play balance a.k.a The CodeBaby Culture!

Read the full article →

Web Usability vs. Online Customer Experience

February 8, 2011
Thumbnail image for Web Usability vs. Online Customer Experience

Online Customer Experience has three important characteristics that differentiate it from Web Usability: human dynamics, differentiation, and experience.

Read the full article →

15 Year Old Approach of Websites

November 23, 2010
Thumbnail image for 15 Year Old Approach of Websites

The approach of websites and online customer experience has changed little over the last 15 years. The approach is essentially one of read-and-click, look-and-click, read-and-click, navigating through a hierarchical collection of pages containing all this read-and-click content.

Read the full article →

There is a Human Behind that Click: A view on analytics

November 4, 2010
Thumbnail image for There is a Human Behind that Click: A view on analytics

The goal of analytics is to use data and analysis to optimize sites for the best results. But will the focus on analytics leads us to forget human behavioral dynamics.

Read the full article →

Koko: The Next Generation of CodeBaby Characters

August 4, 2010

Meet Koko! CodeBaby’s latest character. This lovable little guy has a unique morphing talent allowing him to transform into a vast array of different character designs. The following video shows the process that CodeBaby’s Art Team went through to bring Koko from concept to CodeBaby, and eventually to our customers.

Read the full article →

Prospective PPCC Student Describes the Application Process

June 7, 2010

Remember the college application process? Not the most enjoyable experience. Pikes Peak Community College (PPCC) in Colorado Springs is changing that. It has taken an innovative approach by making its online application a simple, interesting process.

Read the full article →

Telstra’s Smart Solution to Workplace Social Media Training

December 17, 2009

Like any powerful tool, social media demands responsibility. To avoid a PR tragedy, savvy organizations must proactively manage their employees’ use.

Read the full article →

Get Your Head in Cloud Computing

May 27, 2009
Thumbnail image for Get Your Head in Cloud Computing

I’m two minutes into telling a story about some new technology endeavor and someone interrupts me to ask, “What do you mean by ‘in the cloud?’” or “How do you simply ‘virtualize’ a data center?” These questions draw me back to the realization that many people consider the terms “cloud computing” and “virtualization” as magical abstraction layers that don’t really exist.

Read the full article →